Shipping, Delivery & Ordering Guide
Surprise Toy World ships blind boxes, plush and collectible toys from Hong Kong and China to customers worldwide. This guide answers the most common questions before you order.
How long will my order take?
Delivery has two stages:
- Processing: orders are dispatched within 5–14 business days after payment is confirmed.
- Shipping: standard shipping takes 10–21 days (USA: 14–21 days).
Add both stages together when planning gifts. For Christmas, please order before mid-November.
How is my order shipped?
- Most items go by Hong Kong Post airmail with a tracking number.
- Items with batteries or a rechargeable function ship from China via E-Express.
- Some items may ship directly from China or Japan.
- EMS express is available on request. Please contact us before you order.
Do you ship to the USA?
Yes, from China.
- Standard (14–21 days): we prepay customs tax.
- DHL Express (3–5 days): you pay customs tax on entry.
- Packages over 2 kg (13–21 days): shipped by our own air service and delivered by UPS.
Tracking updates can take 8–12 days after shipment to appear.
Can I track my package?
Yes. Every shipment has a tracking number, sent by email.
Where do you ship?
Only to the address entered at checkout. Please check it carefully.
Is my parcel insured?
Not by default. To add insurance, email us before you complete your purchase.
Can I return or cancel?
- We do not accept returns.
- If an item arrives damaged, defective or wrong, send us photos and we will send a replacement.
- Cancellations within 24 hours carry a 5% credit card fee. After 24 hours, orders cannot be cancelled.
Shop popular series
Chiikawa · Dragon Ball · Naruto · Pokémon · Mofusand · Sanrio
Full policies
Shipping policy · Shipping for non-USA customers · Shipping to the USA · Refund policy